Hiring for Clinical Application Specialist-neuro, Leading Medical Devices,kolkata in Kolkata, for Exp. 5 - 10 yrs at ABC Consultants Pvt Ltd.
MedWiz Kolkata, West Bengal, India
Apr 12, 2018Full time
Job Description:We have an urgent opening for Clinical Application Specialist with a leading Medical Devices Company. The person will be Based at Kolkata. Division: Neuro Surgery Location : Kolkata Experience : 3 to 12 years Role: Extend after sales support of clinical products like navigation system, Intraoperative Neuromonitoring and Intraoperative Imaging devices. Exhibit product expertise during customer support and clinical training. Provide applications support by simulating a fast paced training to the Hospital. Coordinate with sales organization in post-sales support of customers. Organize and deliver training through job-seeker screening for the hospital Help service organizations to determine nature of clinical equipment problems. Coordinate with Service Organization teams and Project Manager for training sessions at customer installation site. Engage to develop customer training tools and offer relevant input for future products and services. Communicate customer information and problems as well as opportunities to Technical, Customer and Marketing Support teams. Install all the relevant Marketing tools for the hospital as shared by the marketing team. Communicate with customers proactively improving customer satisfaction and loyalty. Communicate with customers to resolve problems and enhance customer satisfaction. Manage proper information of the customer and communicate to Sales . Resolve delivery of customer service and involve in root cause analysis for problem solving. Complete utility of the system installed with all the application to be used and if any concern understand the root cause and resolve the same. Extend support in practicums, professional forums and audio conferences. Support cases in the OR/OT for the new installation with proper documentation. Please send your responses to Jaspreet.firstname.lastname@example.org