Operations Manager

  • Kauvery Hospital
  • Trichy, Tamil Nadu, India
  • Dec 07, 2016
Full time General Admin, Others

Job Description

  • To develop relationships with patients and their family members to provide maximum personalized patient service.
  • To review customer feedback data and take appropriate preventive and corrective action in the areas assigned as per the job description.
  • To make suggestions for improvements in overall operations with an emphasis on increasing patient satisfaction.
  • To interact with the outpatients and to help out during complaint’s/grievances.
  • To display a high degree of professionalism and integrity as befitting a member of management.
  • Must ensure that all personnel are kept well informed of department objectives and policies.
  • The ability to ensure that a proper image is being maintained by all Team Members with respect to grooming and uniform standards.
  • To ensure that qualified personnel are selected, recruited and trained in all areas of responsibility.
  • To support Kauvery philosophy towards employee development, to ensure the effectiveness and promotion of this philosophy within the department.
  • To maintain a cooperative relationship among healthcare teams by communication information, responding to requests and to ensure maximum cooperation, productivity and employee morale.
  • To support and participate in programs, related to orientation of new employees.
  • Manage all administrative duties as specified by the company.
  • To work on, time specific standards and implement the same within a period of three months.
  • To ensure customer satisfaction level is more than 95% in the specified areas.
  • Preparation of annual budget.
  • To work on specific strategies to offset budget variance if any, to enhance revenue and control costs.
  • To work on a mechanism to monitor the deviations with reference to patient service standards and delivery time.
  • To be responsible for delivering a high standard of holistic care to patients, promoting their equality and dignity at all times.
  • To coordinate with Chairman’s and MD’s Office and Manager IP Services for all VIP visits in the OP Services.
  • To guide the patients to the respective consultation suite / investigation area / Office and hand over the responsibility to the concerned area Executive / In charge for further follow-up of the patient.
  • In case of investigation carried out, to co-ordinate collection of all reports from the concerned department executives and personally hand over to the patient for the review.
  • To take advise from Chairman and MD’s Office/Manager-Billing Services in case of billing instructions or follow-up/review of the patient.
  •  To personally usher when the patient leaves the hospital after the completion of all investigations/consultation.
  • To perform any work/job as and when assigned by the superior