Hiring for Walk-in for Team Lead - Medical RCM in Chennai, for Exp. 5 - 9 yrs at Medusind Solutions India Pvt Ltd.
Chennai, Tamil Nadu, India
May 17, 2018
General Admin, Others
Job Description:Job Description Auditing: cross check the information keyed in by the Data Entry operators as the data is fed into the system with a lot of accuracy. Quality Check Mentoring Make sure thats deliveries to the client are on time Interacts with client on minor/specific issues under guidance of team management, and handles interaction on an issue Does weekly workload estimation, plans for the team, and guide Team Coach on assigning work to individual CSEs to optimize delivery and SLA achievement Periodical reports of Revenue recognised as result of Business for the perusal of the Management Provides domain/process training across teams and Make sure thats team members finish required hours of training Defines resource requirements of the team (people, infrastructure) and movement to bench, and synchronizes staffing across different sub-teams. Creates staff backups through cross training. Responsibilities : Make sure thats that the SOPs are adhered to. Suggests/implements process improvements. Make sure thats adequate back up of critical account information. Manages all processes in a project and make sure thats that the productivity levels are keep-uped and client SLAs are achieved. People Management Conducts first round interviews for CSEs and screen resumes for Coordinator/Sr CSE position. Conducts standard meetings with functional divisions to review workflow, productivity and any other issues Should be able to strike a rapport with his/her client counterpart Appraises team management of delivery performance through periodic review meetings Judges escalation points based on input from team (bottom up) and from team management (top down) Oversees and trains team members on client and management interaction Resolves production issues and suggests process improvements to make sure that that issues are not repeated Implements company policies and processes within the team.